Early in Bob’s career while working at DuPont he observed challenges senior management faced when implementing new processes. These experiences motivated Bob to pursue a degree in Industrial Organizational Psychology.
His research centered on understanding key factors that drive organizational change and which tools would encourage building both an awareness and desire for change in complex organizations. This motivated Bob to further his education and become a Lean Six Sigma Master Black Belt. Bob’s knowledge and experiences in change management and Lean have led to successful projects in a variety of industries: Hi-Tech Manufacturing (Nokia), Mining, Chemicals, Oil and Gas and Financial Institutions.
When Bob’s career changed to focus on Healthcare, he discovered many of the same challenges he observed in other industries. Specifically, he saw the absence of leadership alignment and of a change management strategy as key focal points. Bob immediately developed a passion for Healthcare as he worked with nurses, physicians and administration to change their processes. He discovered his partners in healthcare shared a common bias for action to improve quality, safety and hard wire efficiencies.
Bob has assisted large healthcare systems to achieve a range of $2M to $20M in combined savings and improved net margin. Bob is the go-to person for large healthcare system CEOs that struggle trying to turn around key departments in their organization. Bob has experience in Ambulatory, Operating Rooms, Pharmacy, Inpatient/Outpatient units, Revenue Cycle, Supply Chain, IT and EHR implementations within healthcare.
Bob has also worked with large healthcare insurance organizations that include hospital system health plans and Highmark Blue Cross Blue Shield. Bob started Verticle Change to fill a critical gap in healthcare to ensure organizational strategies and initiatives could be implemented with speed and quality results. Bob has a passion for healthcare organizations and understands the complex challenges healthcare practitioners face every day.