Dynamic executive with 19+ years of Customer Success experience, transforming SaaS – Cloud software vendor organizations into high margin, high retention companies. An accomplished leader of change, with a track record of successfully transforming organizations to embrace customer success concepts and to realize tangible business and operations results.
A proven operations leader with in-depth experience - leading professional services, advisory, inside sales, account management, customer success, support, and strategic alliance partnerships - providing strategy and vision to drive customer retention, profitability and growth for start-up and mature entities. Known for delivering products and solutions that enhance competitive market position and for driving ongoing process and performance improvements to capture cost savings and impact the bottom line.
Over Karl's career he's has several significant roles, including: 1) Vice President Professional Services & Customer Success at Healthx (2018 to 2019), 2) Executive VP of Global Service Delivery & Customer Success at Executive Networks (2016-2018), 3) VP of Client Software Services at NextGen Healthcare (2012-2015), 3) Senior VP Professional Services at RemedyMD, and 4) Global VP Professional Services at McKesson (2001-2007). Prior to this time, Karl served as an Executive Management Consultant for Texas Instruments (1995-2000).
Karl has a Bachelor of Arts in Marketing from the University of Maine and an MBA in Technology Management from Bentley College.