Multifaceted business strategist who excels at breaking down business challenges by seeing through and above silos—delivering comprehensive, innovative, and holistic solutions for lasting transformation for Fortune 10/100 companies offering tech-enabled services. Proudly escorting client journeys as the VP of Client Success at Qmatic Corporation in support of the company’s business mission of “Connecting People to Services.” Key member of the global leadership cohort in the Americas, leading a team of 40+ members in achieving superior client success. She has partnered with top technology and financial firms such as PricewaterhouseCoopers (PwC), excelling in the design and implementation of organizational assessments, product roadmap development, corporate governance, business valuations and transactions, and project/program management for ground-breaking enterprise initiatives.
Leader of cross-functional teams via a coach and mentorship style. Created troops of rising leaders who are accountable, high-performing, and client focused and who develop secure relationships through consultative solutions sales, delivery, and technology implementation.
➜ Team Building: Transformed cultures, recognizing and earning the loyalty of top talent (product developers, sales and service delivery, C-suite on employer, and client side).
➜ Change Agent: Recognized for individual contributions through periods of transition, leading complex business shifts and transactions from ‘thousand-step’ technology integrations, to market expansions, to product development, and M&A growth.
➜ Operational agility. Applied best-practice approach to people, process, and technology execution while trimming expenses YOY.
➜ Business Optimization: Expanded share of wallet for Fortune 50/100/500 customers, applying a cross-functional relationship management approach, bringing diverse stakeholders behind the delivery of complex solutions and transformational business agendas.
Kshipra is the Managing Partner and co-founder of a precision machining company, based in India, that caters primarily to the automotive industry and other industries including aviation, oil & gas and medical (12 years), while at the same time holding the following roles: 1) VP of Client Success for QMatic (2018-2019), 2) various roles at PricewaterhouseCoopers including Manager - Deals Practice, Manager - Project Assurance and Senior Consultant - Project Assurance (2013-2016), and 3) Analyst for a litigation services firm (2009-2014).
Kshipra has a Bachelors degree in Engineering and Telecommunication from B.M.S College of Engineering in India and an MBA in Finance from the University of Iowa. Kshipra's multinational exposure spans from the USA to LATAM, Mexico, EU, India, China, and Singapore.